PagerDuty

PagerDuty Integration enables incidents to be created each time a new report is submitted on BugBase

Pre-requisites

• A PagerDuty Account

• BugBase Company Account with an Active Program

This feature is available only to Enterprise Tier Customers

If you encounter any issues or problems, please do not contact PagerDuty. Instead, please reach out to us at [e-mail].

Setup

To setup your PagerDuty integration:

1. Navigate to Your Program Dashboard > Settings > Integrations.

2. Click Connect on the PagerDuty Integration Card.

3. Then you will get a prompt for confirmation, then Click Connect.

4. Login with your PagerDuty account and you will be redirected back to BugBase.

Each new and triaged report will now create an incident on PagerDuty and page the appropriate teams based on your PagerDuty policies.

🎉 Congratulations! You've successfully connected PagerDuty with your BugBase Program

Disconnect Integration with PagerDuty

To Disconnect your PagerDuty integration:

1. Navigate to Your Program Dashboard > Settings > Integrations.

2. Toggle the Switch on the PagerDuty Card.

3. Then you will get a prompt for confirmation, Click Disconnect.